Terms and Conditions

Welcome to our website. Please read these Terms and Conditions. By accessing this website, you agree to comply with and be bound by the following terms and conditions of use, which together with our Privacy Policy govern Tikram Airport Services’ relationship with you in relation to this website. If you disagree with any part of these terms and conditions, do not use our website.

 

The term Tikram Airport Services or 'us' or 'we' refers to the owner of the website whose registered office is located in Amman- Queen Alia International Airport.

 

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors.  No reliance should be placed upon any of the statements made within the site, and Tikram Airport Services excludes to the fullest extent permitted by law all liability resulting from any such reliance. Tikram Airport Services excludes to the fullest extent permitted by law all liability resulting from your access to and use of the site and any of its content whether it be text, graphics, animation, videos, wallpapers, screensavers, games, downloads, or any other material or item.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. In no event will Tikram Airport Services be liable for any damages, including without limitation direct or indirect, special, incidental, or consequential damages, losses or expenses arising in connection with this site or the use thereof or inability to use by any party, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure, even if Tikram Airport Services, or representatives thereof, are advised of the possibility of such damages, losses or expenses. Hyperlinks to other internet resources are at your own risk; the content, accuracy, opinions expressed, and other links provided by these resources are not investigated, verified, monitored, or endorsed by Tikram Airport Services.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. These materials may not be reproduced, distributed, modified or reposted to other websites without the express written permission of Tikram Airport Services.
  • All information submitted to Tikram Airport Services via this site shall be deemed and remain the property of Tikram Airport Services and Tikram Airport Services shall be free to use, for any purpose, any ideas, concepts, know-how or techniques contained in information a visitor to this site provides Tikram Airport Services through this site. Tikram Airport Services shall not be subject to any obligations of confidentiality regarding submitted information except as:
    • stated in the Privacy Statement; and
    • as otherwise specifically agreed or required by law.
  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
  • All services provided by Tikram Airport Services are subject to availability. Tikram Airport Services reserves the right to confirm availability and ability to perform the service and reserves the right to decline any service.
  • Tikram Airport Services is not liable for any delays or difficulties that might occur out of its control including the flight delays, luggage lost, inability to check in or board due to late arrival, or carrying prohibited items, difficulties or delays with boarding including but not limited to out of date paperwork or visas, or errors in such documentation
  • You are responsible for maintaining the confidentiality of your individual or corporate account login and password and for preventing unauthorised access to your account. You agree to accept responsibility for all activities that occur under your password and corporate account. You must take all necessary steps to restrict access to the website and to your password only to sub-users authorised by you and you should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
  • We reserve the right to refuse access to the website, terminate/disable accounts, remove or edit content, or cancel bookings made through the website at our discretion.
  • Your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction. For the avoidance of doubt we will not be liable if for any reason our website is unavailable at any time or period.
  • Your use of this website and any dispute arising therefrom shall be subject to the laws of Hashemite Kingdom of Jordan.

 

Booking Method

You will need to complete the Tikram Airport Services’ reservations form on the website.  You will need to fill in all needed information related to the guest and flight details in order to book any service. You are fully responsible for all information filled in on the reservation form and Tikram Airport Services has no responsibility for forms that are filled in incorrectly. To guaranty service you are advised to submit your booking at least 24 hours prior to intended date of service.

  • Bookings must be made at least 24 hours in advance to be guaranteed.  Bookings made less than 24 hours prior to your scheduled arrival / departure time cannot be guaranteed and will be subject to availability and supplementary charges. Online bookings made less than 12 hours prior to your scheduled arrival / departure time will not be accepted.
  • Tikram Meet & Greet booking confirmation will be sent via email from Tikram Airport Services.
  • Tikram Meet & Greet services are available for all airlines.
  • Charges for Tikram Airport Services are payable in full when a booking is made. Any changes to Tikram Airport Services’ bookings, other than cancellations, shall be communicated to Tikram Airport Services directly via email at reservations@tikram.jo, or by calling our call center on +962 798997000 at least 12 hours prior to your originally scheduled flight arrival / departure time otherwise the charges for Tikram Airport Services’ services will be payable in full. Changes are limited to cancellation and flight date change only. Service change or increase in passenger count is not permitted.  No refund will be made in respect to No Shows.  Refer to the Tikram Airport Services’ Cancellation Policy and Change Policy below.
  • Tikram Airport Services can be booked for children under 18 only if they are accompanied by an adult. If the minor is travelling unaccompanied please contact your airline.

 

Cancellation Policy

  • If you cancel the service more than 24 hours before the service delivery time; Tikram will refund to you the full amount paid for the service requested.
  • If you cancel the service 12 to 24 hours before service delivery time; Tikram will refund 50% of the amount paid for the service requested.
  • If you cancel the service less than 12 hours before service delivery time; no refund will be granted and you will be charged the full amount of service.

 

Change Orders

You may request additional services, and Tikram Airport Services will attempt to accommodate the additional services, subject to availability of manpower and other resources. Client will be billed according to the rates set forth on the website.